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Customer Accounts

Accounts

Do I Have To Register An Account?

Registering an account is optional. You have the option to create an account or checkout as a guest.

However, when you do create an account, you are able to view your order history and save your details for faster checkout on future purchases.

I Have Forgotten My Password, What Do I Do?

Head over to the account recovery page and recover your account by entering your email address.

Payment

For information on what payment methods we offer, click here to be taken to the payment options section on this page.

Delivery

Where Do You Deliver?

We deliver directly to your door anywhere within South Africa. We also deliver to Swaziland, Lesotho, and Namibia.

Please contact us and make prior arrangement if you'd like for us to deliver to a country not listed above.

How Much Is Delivery?

Delivery to main centers within South Africa is free for orders over R350 and under 20kg. Outlying areas attract a R90 delivery fee, irrespective of value.

Delivery to Swaziland, Lesotho, or Namibia will carry delivery charges. Please contact us prior to placing your order to discuss these charges.

Should an order exceed 20kg, we reserve the right to increase the shipping cost accordingly.

How Quickly Will I Receive My Order?

You can expect to receive your order within 2 to 3 working days from the day of dispatch.

Most orders are dispatched within 24 hours. You can find the exact dispatch time for specific products on their respective product pages.

Custom-made products can take up to 14 working days to dispatch.

Below are the average times it takes to deliver to different provinces once the order leaves our warehouse:

Gauteng 1-2 days by 5 p.m.
KwaZulu Natal
Limpopo 2 days by 5 p.m.
Free State
Mpumalanga
Western Cape
Eastern Cape 2-3 days by 5 p.m.
Northern Cape
North West Province 2-4 days by 5 p.m.

Can You Expedite My Delivery?

If you need your order delivered quicker than our standard delivery service, an Express Delivery Service can be arranged at an additional surcharge. Please contact us prior to placing your order.

How Do I Track My Order?

We will email you a tracking link once your order has been dispatched.

Returns

Can I Return My Purchase?

If you are not happy with your purchase you can return it within the first 15 days of receipt. We will collect the products at our cost and provide you with a full refund.

In order for this to be applicable, the following basic conditions must be met:

  • Products are returned unopened, in their original packaging, and in a saleable condition.
  • Proof of purchase needs to be presented should we request it.
  • Refunds will be processed subject to a final inspection once received back in our warehouse.

Refunds are processed subject to a final inspection once received back in our warehouse. Returns need to be requested by contacting returns@livecopper.co.za

What If I Ordered The Wrong Products?

We will take back the products for a full refund within the first 15 days of receipt.

After that period, provided that the products are unopened and are in their original packaging, we will charge a 15% transport recovery, and restocking fee. The fee is calculated at 15% of the gross value of the goods taken back.

What Is The Warranty On Your Products

Our products carry a 12 month warranty from date of purchase, unless otherwise stated.

Can I Change My Order Once I've Submitted It?

Yes. However, it is advisable to change your order as soon as possible to avoid delaying your order.

Please contact us to amend your order. We will try to accommodate your request as best we can.

I want to become a supplier

To become a Livecopper supplier, please head over to this page and simply fill out the form. We will get in contact with you shortly after receiving your message.

How do I register for trade pricing?

To apply for a trade account, please head over to this page and simply fill out the form. We will get in contact with you shortly after receiving your message.

Payment Security

All payments made to Livecopper are processed through your preferred payment method. No information regarding your payment is stored by Livecopper.

It is advisable before making an online payment, that you have an anti-virus program installed and that it is up to date. A recent, thorough malware scan on your PC is also recommended. If you do not have either of these programs installed, please follow the download links below. Livecopper (Pty) Ltd cannot be held liable for any infringement or compromise on your sensitive information.

Avast Anti-Virus - One of the best anti-virus programs available on the web. Free or paid options available.
Malwarebytes - The best anti-malware software on the web. Free or paid options available.

Virus - A piece of code which is capable of copying itself and typically has a detrimental effect, such as corrupting the system or destroying data.

Malware - Short for malicious software, is any software used to disrupt computer operation, gather sensitive information, or gain access to private computer systems

Payment Options

PayGate

Paygate

Selecting Paygate as the payment method at check out and then proceeding to click Complete Order, will enable you to pay via the following payment options:

If you are unfamiliar with any of these payment methods, please click the corresponding logo to be taken to the PayGate website where you can learn about that payment method.

  • VISA
  • Mastercard
  • SiD Instant-EFT
  • VISA Checkout
  • Masterpass
  • Paypal
  • Scode
  • Mobicred

PayFast

PayFast

Selecting PayFast as the payment method at check out and then proceeding to click Complete Order, will enable you to pay via the following payment options:

If you are unfamiliar with any of these payment methods, please click the corresponding logo to be taken to the PayFast website where you can learn about that payment method.

  • VISA
  • Mastercard
  • Instant-EFT
  • Bitcoin
  • Mobicred
  • VISA Electron
  • Maestro
  • Masterpass
  • Scode

Instant-EFT

Instant-EFT

The advantage of this process is that you will be redirected directly to your bank when checking out without having to log onto your bank first. Funds will immediately reflect on our side, speeding up your order. Most convenient thing about this method of payment is that there is no need to send us proof of payment separately as we receive an instant notification as soon as you have completed the process.

Please Note: Instant EFT is available on Livecopper, but not visible on our Payment options page. Should you wish to use the instant EFT payment option simply select "Payfast" on our payment options page.

You will then be directed to the PayFast home page where "instant EFT" will be available as one of the options to choose from. We hope to have this visible in the near future.

Ozow

Ozow

Ozow real time EFT payment is an innovative way of paying via your mobile device or PC. This payment method can be enjoyed by anyone who has an online banking profile.

If this method is selected as your preferred method of payment you will be redirected to the Ozow payment page where you will be able to choose from the 8 different banks of South Africa.

You will access your bank directly from within this payment option. For added security you will receive a One-Time-Pin (OTP) on your phone that you enter to complete your order safely and securely.

The beauty of using i-Pay means you no longer have to send us proof of payment or wait for funds to clear before we action your order. We receive immediate notification of your payment with your order number included as reference.

Note: This only for shoppers who already use online banking.

SnapScan

SnapScan

SnapScan is a mobile payment solution that requires you to download and install the SnapScan app from your Apple or Play store only on the first time of payment.

It supports all South African Credit and Debit cards and is a very convenient and safe method to pay for online purchases with Livecopper.

If you choose this option on the checkout page as your preferred method of payment, the SnapSnap code that you need to scan will be included in the order confirmation email that we send you immediately after you have completed your order.

Here you will use your SnapScan App on your smart phone, simply scan the QR code provided and enter the total amount of your order.

We are immediately notified of your payment and you don't have to send us an additional proof of payment. Funds also clear immediately and we will start processing your order at the same time without delay.

• A great security feature about SnapScan is that your personal details are stored on your device and never shared with anyone.

• SnapScan is completely free to use with no additional charges! It's like swiping a card - only faster, safer and more convenient.

Zapper

Zapper

Zapper is an easy to use mobile payment option that requires you do download and install the Zapper app from the Apple or Play store

After selecting Zapper as your payment method and clicking complete your order, you will be redirected to the Zapper website where you simply scan the automatically generated QR code and confirm the payment ammount is correct.

It takes seconds from start to finish and you don't need to type a thing.

EFT

This is different to Instant EFT. You will need to log onto your bank and load Livecopper as a payment beneficiary first. Once payment has been completed you will need to send us the proof of payment. When you select this method of payment we do expect that you allow us some time to see that funds reflect in our account first before we start processing your order.

To ensure we promptly link your payment to your order, please forward us your proof of payment with your order number as reference via email to:

sales@livecopper.co.za or fax to email: 086 572 0391

Purchase Orders

If you have an existing Trade Account with Livecopper you can select "Purchase Order" as your payment method on the payment options page. To ensure accurate record keeping we suggest you forward us a copy of your purchase order soon after completing your order so that we can allocate your internal order number to your order.

If you wish to apply for a Trade Account and associated benefits click here.

Cheques

Regrettably we do not accept cheques as payment. Please make use of our other payment options.

How quickly will I receive my delivery?

Ships in Time + Delivery Time = When you will receive your delivery

The delivery time indicated below is an indication of how long it takes to deliver the order from when it is physically dispatched from our warehouse. Dispatch time from date of order as en example" "Ships in 24 hours", refers to how many business hours we require to prepare your order until it leaves our warehouse. Dispatch time varies per product and can be found on every individual product page.

By default we always dispatch an order as complete determined by the product with the longest dispatch time. Rest assured we always strive to give you the speediest delivery, but if you are unsure and the exact day of delivery is important to you, please contact us.

 

KZN

Amanzimtoti 1 Day by 17.00
Ballito 1 Day by 17.00
Durban 1 Day by 17.00
Estcourt 1 Day by 17.00
Howick 1 Day by 17.00
Isipingo 1 Day by 17.00
Pinetown 1 Day by 17.00
Tongaat 1 Day by 17.00
Bergville 2 Days by 17.00
Dundee 2 Days by 17.00
Empangeni 2 Days by 17.00
Harrismith 2 Days by 17.00
Kokstad 2 Days by 17.00
Ladysmith 2 Days by 17.00
Margate 2 Days by 17.00
Newcastle 2 Days by 17.00
Port Shepstone 2 Days by 17.00
Richards Bay 2 Days by 17.00
Vryheid 2 Days by 17.00
Ramsgate 3 Days by 17.00

Mpumalanga

Middelburg 2 Days by 17.00
Nelspruit 2 Days by 17.00
Piet Retief 2 Days by 17.00
Witbank 2 Days by 17.00

Gauteng

Johannesburg 1 Day by 17.00
Pretoria 1 Day by 17.00
Springs 1 Day by 17.00
Vanderbijlpark 2 Days by 17.00

Free State

Bethlehem 2 Days by 17.00
Bloemfontein 2 Days by 17.00
Harrismith 2 Days by 17.00
Kroonstad 2 Days by 17.00
Parys 2 Days by 17.00
Welkom 2 Days by 17.00

North West Province

Klerksdorp 2 Days by 17.00
Potchefstroom 2 Days by 17.00
Rustenburg 2 Days by 17.00
Vryburg 2 Days by 17.00
Graaft-Reinet 4 Days by 17.00

Limpopo

Makhado 2 Days by 17.00
Phalaborwa 2 Days by 17.00
Polokwane 2 Days by 17.00
Tzaneen 2 Days by 17.00

Eastern Cape

Dieprivier 2 Days by 17.00
East London 2 Days by 17.00
George 3 Days by 17.00
Grahamstown 3 Days by 17.00
King Williams Town 3 Days by 17.00
Port Elizabeth 3 Days by 17.00

Northern Cape

Kimberley 2 Days by 17.00
Upington 3 Days by 17.00

Western Cape

Capetown 2 Days by 17.00
Dieprivier 2 Days by 17.00
Gordon's Bay 2 Days by 17.00
Somerset West 2 Days by 17.00
Steenberg 2 Days by 17.00
Stellenbosch 2 Days by 17.00
Strand 2 Days by 17.00

Delivery Terms and Conditions

Areas of Delivery

The good news is that we deliver to your door anywhere within South Africa!

We pride ourselves on our door-to-door delivery applicable to all of our nine provinces within South Africa.

Livecopper deliver outside of South Africa to the following neighboring countries only: Swaziland , Lesotho and Namibia. An additional surcharge will be applicable. For all SADC shipments please contact us directly.

We are able to ship internationally with prior arrangement.

Express Delivery

If you need your order quicker than our standard delivery service then an Express Delivery Service can be specially arranged for your order. Additional surcharge for this service will be applicable and insurance will be an optional extra.

By using Express delivery, you will forfeit our Free Delivery Service.

How payment affects my delivery

If you're paying by credit or debit card and your order reaches us before 16h00, your purchase will be packaged and dispatched on the same day (unless it's a weekend or a public holiday) and providing the product is from our stocked ranges.

For EFTs and bank transfers we need to check your funds have cleared in our bank account before we dispatch your order. This will be done as fast as possible but you can speed the process up by sending us your proof of payment.

Delivery charges

Delivery to main centers within South Africa is free for orders over R350 and under 20kg. Outlying areas attract a R90 delivery fee, irrespective of value.

Delivery to Swaziland, Lesotho, or Namibia will carry delivery charges. Please contact us prior to placing your order to discuss these charges.

Should an order exceed 20kg, we reserve the right to increase the shipping cost accordingly.

When should you expect your delivery

Delivery times vary based on 2 key factors: Where you choose to have your order delivered too, together with the product availability based on your selection.

Availability of a product is indicated on the product page and may include any of the following scenarios:

Dispatches in 24 hours, Dispatches in 48 hours, Dispatches in 72 hours

Custom made products: Dispatches in 10 work days, Dispatches in 14 work days

It is important to note "dispatch / ship" refers to the time allowed within business hours for us to prepare your order prior to the dispatching thereof. Additional transport lead time as per our standard delivery service apply in addition to the dispatch / ship lead time.

As an example product dispatches / ships in 24 hours to a delivery address in JHB: Allow 24 business hours for the order to be prepared, and allow next day delivery by 17:00 for product to be delivered from the time of dispatch. Total delivery time is therefore 2 - 3 workdays.

By default we dispatch / ship your order complete, based on the product with the longest lead-time. Please contact us should you wish to receive part shipment.

How can I track my order?

To track your order(s), please click here to be taken to the Triton Express Track and Trace form, where you simply enter the waybill number we provide you and you'll be able to track where your order is.

Please note that it may take a few hours for your tracking number to be updated on their website.

Do you ship internationally?

We do! Please contact our sales team through live chat or click here to be taken to the exports page where you can fill out a contact form and we will get right back to you.

Return Policy & Product Warranties

Returns Policy

We offer a 15 day FREE returns policy – no quibble:

If you are not happy with your purchase within the first 15 days of receipt, we will collect the products at our cost, and present you with a full refund. No quibble!

In order for this to be applicable these basic conditions must be met:

• Products are returned unopened, in their original packaging and in a saleable condition.

• Proof of purchase needs to be presented should we request it.

Refunds are processed subject to a final inspection once received back in our warehouse. The 15 day window starts counting from the calendar date the order was physically received by you as the customer.

Returns outside of the 15 day FREE returns window: Should you wish to return a product outside of the 15 day free returns window, you may still request a return or replacement, and we will do our best to assist you. In this event the following policy applies:

Goods correctly supplied, but incorrectly ordered or you have changed your mind: We will take back the goods for a full refund, less a 15% transport recovery, and restocking fee. The fee is calculated at 15% of the Gross value of the goods taken back.

Goods correctly ordered, but incorrectly supplied: We will collect the incorrect goods, and replace them with the correct goods. In this event the transport cost will be paid for in full by Livecopper. Prior to a refund or replacement, goods will be inspected to ensure that they are received back in the original packaging. Livecopper reserves the right to decline any refund or replacement of goods, if the products are not returned in the original packaging and in the original condition supplied.

Transport cost in relation to a faulty product: In this event and if the product is still within the Warranty, Livecopper will cover the cost of the collection and replacement transport thereof, provided that the product meets our replacement criteria. If the product is faulty due to abuse, or misuse outside of its intended environment, the transport cost will be recovered from the value of the refund prior to reimbursement. For product Warranty and replacement terms and conditions, please see Livecopper product Warranty section below.

Returns Procedure: In the event of a return, our courier service provider must be able to access the products within business hours Monday to Friday 8am – 5pm. We ask that the products are securely packaged, so that it arrives back with us in the intended condition. If the return cannot be collected during this timeframe, you may have to drop goods off at a convenient pick-up point that operates outside of standard office hours. In this event prior arrangement needs to be made between you and a Livecopper representative.

All returns need to be requested in writing on this email address: returns@livecopper.co.za

Telephonic follow up is welcome on these contact numbers: 010 593 4542 or 033 9400 888

Product warranties

The Livecopper Warranty is applicable to all products that can be purchased on www.livecopper.co.za and all of the affiliate sites that are owned and powered by Livecopper.

The Warranty is valid for a 12 month period from date of purchase. Proof of purchase has to be supplied by the original purchaser.

The Warranty entitles the bearer to a replacement of the same product. Should an identical product not be available Livecopper reserves the right to replace it with a similar product at the same or higher value.

Where a Livecopper supplier has an extended Warranty for a period longer than 12 months, we will honor the said Warranty in keeping with the supplier's terms and conditions up to a maximum of 2 years from date of purchase.

Replacement Warranty includes: Livecopper reserves the right to repair or replace a product with a similar product at the same or higher price, where the original product is no longer available.

If the product is returned within the first six months from date of purchase, the product has to be returned in the original packaging.

Return for refund, or replacement of a product, outside of a Warranty will not be entertained.

Refunds

Time frame around the processing of a Refund: We have a 7-10 business day turn-around time for the processing of your refund.

The clock starts from successful collection of your return. We allow approximately 3 business days for the journey of the return to arrive back with us. A further 2 days are allowed for internal processing. The remaining 2-5 days make allowance for funds to be transferred and cleared back into your bank account.

We reserve the right to decline a refund if the purchase is older than 90 days, excluding a Warranty claim.

Liabilities disclaimer

We recommend that Electrical and Plumbing products always be installed by a qualified tradesman.

Livecopper will not be held liable for damages, or a loss of income, incurred as a result of but not limited to, product failure, missed deadlines, incorrect product supplied or any other cost incurred as a result, other than the physical replacement and transport cost of the said product.

Products supplied by Livecopper always need to be utilized in a way or manner that it was originally designed to perform under. Furthermore exception applies to select products, whereby a product cannot be replaced in keeping with the replacement warranty, and has to be tested prior to a replacement or a refund is issued. This generally applies to products that have electronic circuitry, but not limited to. This type of product is susceptible to damage from power surges, for example electrical storms, and is outside of the control of Livecopper, or its suppliers.