Delivery Terms and Conditions
Areas of Delivery
The good news is that we deliver to your door anywhere within South Africa! We pride ourselves on our door-to-door delivery applicable to all of our nine provinces within South Africa. Livecopper deliver outside of South Africa to the following neighboring countries only: Swaziland, Botswana, Lesotho and Namibia. An additional surcharge will be applicable. For all SADC shipments please contact us directly.
We are able to ship internationally with prior arrangements.
If you need your delivery faster than our standard service, an Express Delivery Service can be specially arranged for your order. An additional surcharge for this service will be applicable. By using Express delivery, you will forfeit our Free Delivery Service.
How payment affects my delivery
If you're paying by credit or debit card and your order reaches us before 16h00, your purchase will be packaged and dispatched on the same day (unless it's a weekend or a public holiday) and providing the product is from our stocked ranges. For EFTs and bank transfers we need to check your funds have cleared in our bank account before we dispatch your order. You can speed up the process by emailing us your proof of payment.
Delivery throughout South Africa is free for orders over R450. Delivery to Swaziland, Lesotho, Botswana, or Namibia is available. Please contact us prior to placing your order as a surcharge applies.
When should you expect your delivery
Delivery times vary based on 2 key factors: Where you choose to have your order delivered to, together with the product availability based on your selection. The availability of a product is indicated on the product page. Most of our products will get delivered right to your door between 2 - 7 working days. By default, we dispatch/ship your order complete, based on the product with the longest lead time. Please contact us should you wish to receive a part shipment.
How can I track my order?
To track your order(s), please click here to be taken to the Triton Express Track and Trace form, where you simply enter the waybill number we provide you and you'll be able to track where your order is. Please note that it may take a few hours for your tracking number to be updated on their website.
Do you ship internationally?
We do! Please contact our sales team through live chat or click here to be taken to the exports page where you can fill out a contact form and we will get right back to you.