Product Warranties

All products supplied by Livecopper (Pty) Ltd carry the supplier or manufacturer's performance / replacement warranty. The industry standard is 12 months, however there are exceptions, please confirm before making a purchase. As an example a light bulb will be exempt, but a Day Night switch or a light fitting will have a 12 month warranty against failure.

Product Returns

In the unlikely event of a product failure simply communicate this to us together with your proof of purchase, to have the faulty product repaired or replaced.
Faulty products within the said warranty period will be covered by the warranty.
All costs pertaining to transport within the Warranty period will be paid for by Livecopper (Pty) Ltd.
In the event of products ordered correctly and supplied incorrectly, transport will be paid for by Livecopper (Pty) Ltd.
In the event of products ordered incorrectly a restocking fee of 10% will be levied and the return transport will be for the Purchaser's own account.
Livecopper Pty Ltd retains the right to repair or replace products that have failed at their discretion on presentation of the said proof of purchase.

Product Promotional Vouchers

If you receive a promotional voucher enter the code displayed on the voucher at the checkout process. The value will be deducted from your overall purchase total. Vouchers and promotional offers have expiry dates, use them before it is to late, or pass them on to a friend or family member.