We offer a 15 day FREE returns policy – no quibble:
If you are not happy with your purchase within the first 15 days of receipt, we will collect the products at our cost, and present you with a full refund. No quibble!
In order for this to be applicable these basic conditions must be met:
• Products are returned unopened, in their original packaging and in a saleable condition.
• Proof of purchase needs to be presented should we request it.
Refunds are processed subject to a final inspection once received back in our warehouse. The 15 day window starts counting from the calendar date the order was physically received by you as the customer.
Returns outside of the 15 day FREE returns window: Should you wish to return a product outside of the 15 day free returns window, you may still request a return or replacement, and we will do our best to assist you. In this event the following policy applies:
Goods correctly supplied, but incorrectly ordered or you have changed your mind: We will take back the goods for a full refund, less a 15% transport recovery, and restocking fee. The fee is calculated at 15% of the Gross value of the goods taken back.
Goods correctly ordered, but incorrectly supplied: We will collect the incorrect goods, and replace them with the correct goods. In this event the transport cost will be paid for in full by Livecopper. Prior to a refund or replacement, goods will be inspected to ensure that they are received back in the original packaging. Livecopper reserves the right to decline any refund or replacement of goods, if the products are not returned in the original packaging and in the original condition supplied.
Transport cost in relation to a faulty product: In this event and if the product is still within the Warranty, Livecopper will cover the cost of the collection and replacement transport thereof, provided that the product meets our replacement criteria. If the product is faulty due to abuse, or misuse outside of its intended environment, the transport cost will be recovered from the value of the refund prior to reimbursement. For product Warranty and replacement terms and conditions, please see Livecopper product Warranty section below.
Returns Procedure: In the event of a return, our courier service provider must be able to access the products within business hours Monday to Friday 8am – 5pm. We ask that the products are securely packaged, so that it arrives back with us in the intended condition. If the return cannot be collected during this timeframe, you may have to drop goods off at a convenient pick-up point that operates outside of standard office hours. In this event prior arrangement needs to be made between you and a Livecopper representative.
All returns need to be requested in writing on this email address: returns@livecopper.co.za
Telephonic follow up is welcome on these contact numbers: 010 593 4542 or 033 9400 888
